Every price you see includes shipping. There are no surprise costs at checkout — what’s on the product page is what you pay.
Processing time
I make everything in small batches, so please allow 3–5 business days for your order to be prepared, checked and packed before it ships. Orders placed on weekends or holidays are processed on the next business day.
If something will take longer — a batch sold out faster than expected, or I’m waiting on materials — I’ll email you before the processing window ends, not after.
Delivery estimates
Once shipped, typical delivery times are:
| Region | Estimated delivery |
|---|---|
| United States | 7–12 business days |
| United Kingdom & EU | 10–15 business days |
| Canada & Australia | 10–18 business days |
| Rest of world | 12–20 business days |
These are estimates, not guarantees — carriers occasionally have their own adventures. If your parcel is clearly overdue, email me and I’ll chase it.
Tracking
You’ll receive a tracking number by email as soon as your order ships. Tracking can take a few days to start updating after the first scan — that’s normal. If it hasn’t moved in 10 days, get in touch.
Multiple items
If you order several pieces, they may ship separately depending on the batch. You won’t pay anything extra for split shipments.
Customs and import duties
International orders may be subject to customs fees or import taxes depending on your country’s rules. These are set by your government, not by me, and they’re the recipient’s responsibility. All parcels are declared honestly at their actual value — I can’t mark orders as gifts or undervalue them, so please don’t ask.
Wrong or incomplete address
Please double-check your address at checkout. If a parcel can’t be delivered because the address was wrong or incomplete, I can’t refund it — but I’m happy to resend at cost. If you spot a mistake right after ordering, email me within 24 hours and I’ll fix it before it ships.
Lost parcels
If tracking shows your parcel is genuinely lost in transit, tell me and I’ll remake and resend it free. You won’t have to sit through a carrier investigation.
Questions? support@baldursgate3-merch.com — include your order number and I’ll get back to you within 1–2 business days.