About the shop
Who makes this stuff?
I do. I am an independent artist — I draw every design myself, produce the pieces in small batches, and pack and post every order personally. There is no warehouse and no team. When you email support, you are emailing me.
Are you an official Baldur’s Gate 3 store?
No. This is an independent fan project. I am not affiliated with, endorsed by, or licensed by Larian Studios, Wizards of the Coast or Hasbro. Every design here is my own original artwork, drawn from scratch — I do not use or trace official art or in-game assets. All trademarks belong to their respective owners.
Do you take commissions?
Not at the moment. Everything in the shop is a design I have drawn on my own initiative, and I do not draw custom pieces or specific characters to order. If that changes, I will announce it.
Can I use your artwork?
Buying a piece means the object is yours — enjoy it, photograph it, gift it. It does not include the right to reproduce the artwork, print it on other things, or sell it. If you want to use a design for something, just ask me.
Orders
How long until my order arrives?
I make each batch by hand, so allow 3–5 days for me to prepare and pack your order. Shipping then takes 7–15 business days depending on where you are. You will get a tracking link by email the moment it goes out.
Can I change or cancel my order?
Yes, if you email me within 24 hours and I have not packed it yet. After that it is usually already sealed and labelled. Email support@baldursgate3-merch.com with your order number.
What payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay.
Shipping & taxes
How much is shipping?
Free. Worldwide, on every order, with no minimum spend.
Will I have to pay customs or import taxes?
No. The price you see at checkout is the price you pay. All duties, VAT and handling fees are already paid before your parcel reaches you. No courier will ask you for money at the door.
If a courier ever does bill you for something, that is my mistake, not yours. Send me the receipt and I will refund it in full.
Where do you ship?
Worldwide. If your country shows up at checkout, I can ship there.
My tracking says delivered, but nothing arrived.
Check with neighbours and around your door first — couriers sometimes scan a parcel a day early. If it still has not appeared after [3] business days, email me and I will sort it out.
The pieces themselves
Will the colours look exactly like the photos?
Very close, but not identical. Screens vary, and printed ink behaves differently from a backlit display — dark and highly saturated colours especially. I photograph everything under neutral light and do not retouch the products to look better than they are.
How do I look after it?
[Keep prints out of direct sunlight, which fades ink over time. Wipe acrylic pieces with a soft dry cloth — no alcohol or solvents, they will cloud the surface. Enamel pins: store them on the backing card if you are not wearing them.]
Something is sold out. Will it come back?
Often, yes — I restock designs that people keep asking for. Sign up for restock alerts on the product page, or follow [social] where I announce new batches first.
Returns
My item arrived damaged or wrong.
Email support@baldursgate3-merch.com within 30 days with your order number and a photo. I will send a replacement or refund you in full — your choice. If I need the piece back, I will arrange and pay for that myself.
Can I return something if I just don’t like it?
If you are in the EU or UK, yes — you have 14 days to change your mind, no reason needed. The goods normally go back to me at your own cost, though I often waive that, so email me before you post anything. Elsewhere I am afraid I cannot offer change-of-mind refunds. Details on the Refund Policy page.
How do I contact you?
Email support@baldursgate3-merch.com, or message me on WhatsApp for quick questions. I reply within 1–2 days.